When you walk up to the desk in the main lobby, expect the person at the Information Desk to smile and say, "Welcome to The Empire State Building! How may I help you?" In that same manner, we want you to know that we will make every effort to answer your questions, respond to your comments and react to your needs during your visit to the building. It is critical that your Internet experience with us be every bit as friendly as your day in our real-life monument. If you have comments, about any visitor information that you would like to see listed here, please send them to us via our Online Customer Service and, if prudent, we will try to incorporate your suggestions. Observatory Hourss: 8:00am to Midnight daily. Last elevators go up at 11:15pm. Open daily 365 days a year.

IMPORTANT: Everyone must go through the security check when entering the building. No glass or bottles are permitted to be taken to the Observatory. Cameras and camcorders are allowed but no tripods. ONLY carry-on size and style bags, suitcases, backpacks, duffle bags, luggage, etc., are permitted. We do not have a coat check, package, baggage check or holding area, so please do not attempt to bring non-carry-on style luggage to the Observatory. Please view our Security and Visitor Information for more details.